Privacy Policy

Last updated: August 18, 2026

This Privacy Policy explains how Remarkable outdoor ApS (“we,” “us,” “our” or the “Company”) collects, uses, stores, shares and protects personal information when you visit or use our Shopify online store, purchase products from us, create or manage an account, contact customer service or otherwise interact with our services.

For the purposes of this Privacy Policy, our website, online store, products, functions, content, customer support and related services are collectively referred to as the “Services.”

Please read this Privacy Policy carefully to understand how we handle your personal information.

1. Company Information

The company responsible for operating the Services and processing personal information is:

Company name: Remarkable outdoor ApS
CVR number: 45035263
Director: Lars Holme Larsen

Registered address:
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark

Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58

Remarkable outdoor ApS generally acts as the data controller for personal information processed in connection with our online store, except where another service provider acts as an independent controller under applicable law.

Our online store is operated using Shopify's e-commerce platform. Shopify and other service providers may process certain personal information in connection with providing their services.

2. Scope of This Privacy Policy

This Privacy Policy may apply when you:

• Visit or browse our online store;

• Create or manage a customer account;

• Place or manage an order;

• Purchase, return, exchange or cancel a product;

• Make or manage a payment;

• Contact our customer service team;

• Submit a form, review or other content;

• Subscribe to marketing or promotional communications;

• Interact with advertisements relating to our Services; or

• Otherwise communicate or interact with us.

This Privacy Policy does not necessarily apply to third-party websites, platforms or services that may be linked from our online store.

Third-party services may have their own privacy policies, and we recommend reviewing them before providing personal information.

3. Personal Information We May Collect

The personal information we collect depends on how you interact with our Services.

Personal information generally means information that identifies you or can reasonably be associated with you.

We may collect the following categories of personal information.

3.1 Contact Information

This may include:

• Full name;

• Email address;

• Telephone number;

• Billing address;

• Shipping or delivery address;

• Postal code;

• City;

• Country; and

• Other contact information you voluntarily provide.

3.2 Order and Transaction Information

When you browse or purchase products, we may collect information including:

• Products viewed;

• Products added to your shopping cart;

• Products purchased;

• Order number;

• Order value;

• Purchase history;

• Product quantities or variations;

• Delivery information;

• Tracking information;

• Return information;

• Exchange information;

• Cancellation information;

• Refund information; and

• Communications concerning an order.

3.3 Payment Information

Depending on the payment method available and selected, payment-related information may include:

• Payment method;

• Billing information;

• Transaction amount;

• Payment status;

• Transaction identifiers;

• Payment confirmation information; and

• Other information necessary to process or verify a transaction.

Payment information may be processed directly by Shopify, banks, payment processors or other authorized payment service providers.

We may not receive or store complete payment card information where such information is processed directly by an authorized payment provider.

Third-party payment providers may process payment information according to their own privacy policies, security standards and legal obligations.

3.4 Account Information

If customer accounts are available, we may collect:

• Account name;

• Username or login information;

• Password or authentication information;

• Saved addresses;

• Account preferences;

• Communication preferences;

• Purchase history; and

• Other account activity.

Customers are responsible for protecting their account credentials and should not share passwords or login information with unauthorized persons.

3.5 Customer Service and Communication Information

When you contact us, we may collect information such as:

• Your name;

• Email address;

• Telephone number;

• Order number;

• Product information;

• The content of your message;

• Complaint details;

• Return or refund information;

• Photographs;

• Videos; and

• Other information you voluntarily provide.

We may retain communications where reasonably necessary to provide customer service, manage transactions, resolve disputes or comply with legal obligations.

3.6 Device and Technical Information

When you visit or use our Services, certain technical information may be collected automatically.

This may include:

• IP address;

• Browser type;

• Browser language;

• Device type;

• Operating system;

• Device identifiers;

• Network information;

• Referring website;

• Pages viewed;

• Products viewed;

• Date and time of access;

• Session information;

• Website navigation information;

• Cookie identifiers; and

• Website performance or error information.

3.7 Marketing and Preference Information

Where applicable, we may collect information including:

• Marketing communication preferences;

• Product interests;

• Products or categories viewed;

• Interaction with promotional emails;

• Interaction with advertisements;

• Advertising campaign information; and

• Information used to personalize the shopping experience.

4. How We Collect Personal Information

We may obtain personal information from several sources.

Information You Provide Directly

We may collect information directly from you when you:

• Place an order;

• Create or manage an account;

• Complete a form;

• Provide billing or shipping information;

• Contact customer service;

• Request a return, refund or exchange;

• Subscribe to marketing communications;

• Submit a review;

• Participate in a promotion; or

• Otherwise provide information to us.

Information Collected Automatically

Certain information may be collected automatically using technologies such as:

• Cookies;

• Pixels;

• Tags;

• Server logs;

• Local storage;

• Analytics technologies; and

• Similar technologies.

Information from Service Providers

We may receive relevant information from third parties that help us operate the Services, including providers involved in:

• Shopify e-commerce services;

• Website hosting;

• Payment processing;

• Order fulfilment;

• Warehousing;

• Shipping and delivery;

• Fraud detection;

• Website security;

• Customer support;

• Analytics;

• Marketing;

• Advertising; and

• Technical services.

Information from Business Partners

Where permitted by applicable law, we may receive information from business partners such as advertising platforms, social media platforms, affiliates or other commercial partners.

5. How We Use Personal Information

We may process personal information for legitimate purposes connected with providing and operating our Services.

Operating and Providing the Services

We may use personal information to:

• Operate and maintain our online store;

• Process and confirm orders;

• Process or verify payments;

• Arrange order fulfilment;

• Arrange shipping and delivery;

• Provide order and delivery notifications;

• Provide tracking information;

• Manage customer accounts;

• Provide customer service;

• Respond to enquiries;

• Process cancellations;

• Process returns and exchanges;

• Process refunds;

• Provide product support; and

• Complete transactions requested by customers.

Personalizing and Improving the Services

We may use information to:

• Remember customer preferences;

• Understand how customers use our Services;

• Improve website navigation;

• Improve store functionality;

• Improve products;

• Improve customer service;

• Analyze website performance;

• Understand customer interests; and

• Personalize the shopping experience where permitted.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional communications;

• Provide information about products or offers;

• Inform customers about store updates;

• Measure marketing performance;

• Understand customer interest in products;

• Display relevant advertising; and

• Improve our marketing activities.

Where consent is required by law, marketing communications and non-essential tracking technologies will only be used after the required consent has been obtained.

You may withdraw consent or unsubscribe from promotional communications at any time.

Security and Fraud Prevention

We may process information to:

• Verify transactions;

• Verify customer information where necessary;

• Detect suspicious transactions;

• Prevent fraud;

• Prevent unauthorized account activity;

• Protect customer accounts;

• Investigate misuse of the Services;

• Protect our business and customers; and

• Maintain website and transaction security.

Legal and Compliance Purposes

We may process or retain information to:

• Comply with applicable laws and regulations;

• Meet accounting obligations;

• Meet tax obligations;

• Comply with consumer protection requirements;

• Respond to lawful regulatory or governmental requests;

• Respond to court orders or legal proceedings;

• Prevent or investigate fraud;

• Establish, exercise or defend legal claims;

• Resolve disputes; and

• Enforce our agreements and policies.

6. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR), European Economic Area data protection rules or similar privacy legislation applies, we may rely on one or more of the following legal bases.

Performance of a Contract

We may process personal information where necessary to:

• Accept and process an order;

• Process or verify payment;

• Deliver products;

• Provide customer service;

• Process returns or refunds; or

• Perform another service requested by you.

Compliance With Legal Obligations

We may process or retain personal information where necessary to comply with legal obligations, including:

• Tax requirements;

• Accounting requirements;

• Consumer protection requirements;

• Fraud-prevention obligations;

• Court orders; and

• Other applicable legal or regulatory requirements.

Legitimate Interests

Where permitted by law, we may process information for legitimate business interests such as:

• Preventing fraud;

• Securing our Services;

• Improving our online store;

• Improving customer service;

• Managing customer relationships;

• Understanding business performance; and

• Protecting or defending legal rights.

When relying on legitimate interests, we consider whether those interests are outweighed by the rights and freedoms of the individuals concerned.

Consent

Where required, we may rely on consent for activities including:

• Sending certain marketing communications;

• Activating non-essential cookies;

• Using certain advertising technologies;

• Personalizing advertising; or

• Processing information for another optional purpose.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing that lawfully occurred before the withdrawal.

7. Sharing and Disclosure of Personal Information

We may share personal information where reasonably necessary to operate the Services, complete transactions, comply with legal requirements or pursue another legitimate purpose described in this Privacy Policy.

Recipients may include the following.

Shopify and Technology Providers

Our online store uses Shopify's e-commerce technology.

Information may be processed by Shopify and other technology providers that help host, operate, maintain, secure or improve the Services.

Payment Providers

Payment-related information may be shared with:

• Banks;

• Payment processors;

• Payment service providers;

• Payment networks; and

• Fraud-prevention providers

where necessary to process, verify or secure transactions.

Fulfilment and Delivery Providers

We may provide relevant information to:

• Warehouses;

• Fulfilment partners;

• Shipping companies;

• Postal services;

• Couriers; and

• Delivery tracking providers.

Information shared may include the customer's name, delivery address, telephone number, email address, order reference and other information reasonably necessary to prepare, deliver or track an order.

Customer Service Providers

Where applicable, information may be shared with service providers that help us:

• Respond to customer enquiries;

• Handle complaints;

• Manage orders;

• Process returns;

• Manage refunds; or

• Provide technical or product support.

Analytics, Marketing and Advertising Providers

Where permitted by applicable law, information may be shared with analytics, advertising and marketing providers to:

• Understand website performance;

• Measure marketing campaigns;

• Analyze customer interactions; and

• Provide relevant advertising.

Where legally required, such processing will be subject to appropriate consent.

Professional Advisers

We may disclose relevant information to:

• Accountants;

• Auditors;

• Lawyers;

• Insurers; and

• Other professional advisers

where reasonably necessary.

Legal and Government Authorities

We may disclose personal information where reasonably necessary to:

• Comply with applicable law;

• Respond to a lawful government request;

• Respond to a court order;

• Assist competent law enforcement authorities;

• Prevent fraud or unlawful activity;

• Protect our legal rights; or

• Protect the safety or rights of customers or other persons.

Business Transactions

If our business is involved in a merger, acquisition, restructuring, financing, insolvency, sale or transfer of assets, relevant personal information may be disclosed to parties involved in that transaction where permitted by applicable law.

8. Shopify and Other Platform Services

Our online store uses Shopify's e-commerce platform.

Shopify may collect and process information relating to your access to and use of our store in order to provide, maintain, secure and improve its services.

Information submitted through our online store may therefore be transmitted to Shopify and other authorized service providers.

Some of these providers may operate or process information outside the country where you live.

Where Shopify or another service provider independently determines the purposes and means of certain processing activities, that provider may act as an independent data controller and may process information under its own privacy policy.

9. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning correctly;

• Maintain your shopping cart;

• Remember account sessions;

• Save preferences;

• Support checkout;

• Protect website security;

• Prevent fraud;

• Understand website traffic;

• Analyze website usage;

• Improve website performance;

• Measure marketing activity; and

• Provide relevant advertising where permitted.

Essential Cookies

Essential cookies may be necessary for basic functions such as:

• Shopping cart management;

• Checkout;

• Payment processing;

• Account login; and

• Website security.

These cookies may be necessary for the Services to operate correctly.

Analytics Cookies

Analytics cookies may help us understand:

• How visitors use the website;

• Which pages are viewed;

• Which products receive interest;

• How customers navigate the store; and

• How the Services can be improved.

Advertising and Marketing Cookies

Advertising technologies may be used to:

• Measure advertising performance;

• Understand marketing effectiveness; and

• Provide relevant advertising.

Where required by law, non-essential cookies will only be activated after appropriate consent has been obtained.

You may be able to manage cookie preferences using our available cookie controls or your browser settings.

Disabling certain cookies may affect the functionality of parts of the Services.

10. Third-Party Websites and Services

Our Services may contain links to third-party:

• Websites;

• Social media platforms;

• Payment providers;

• Delivery services; or

• Other online platforms.

We do not control the privacy or security practices of independent third parties.

When you leave our Services or interact directly with a third-party service, information you provide may be governed by that third party's privacy policy and terms.

We recommend reviewing the privacy information of any third party before providing personal information.

11. Children's Privacy

Our Services are intended for customers who are legally capable of entering into purchase transactions.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us.

We will review the matter and take appropriate action where required by law.

12. Data Security

We use reasonable technical, organizational and administrative safeguards designed to protect personal information against:

• Unauthorized access;

• Accidental loss;

• Unlawful disclosure;

• Unauthorized alteration;

• Misuse;

• Destruction; and

• Unauthorized processing.

Measures may include, where appropriate:

• Restricted access;

• Account controls;

• Secure service providers;

• Security monitoring; and

• Other reasonable technical or organizational measures.

However, no website, internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.

Customers should avoid sending passwords or other highly sensitive information through unsecured communication channels.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Retention periods may depend on factors including:

• The duration of a customer relationship;

• The duration of a customer account;

• Completion of an order;

• Delivery requirements;

• Return or refund processing;

• Warranty or customer support requirements;

• Accounting obligations;

• Tax requirements;

• Fraud-prevention requirements;

• Legal limitation periods;

• Dispute resolution; and

• The need to establish, exercise or defend legal claims.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable law.

14. International Data Transfers

Some of our service providers, including Shopify and other technology, payment, fulfilment or service providers, may process personal information outside the country where you live.

As a result, personal information may be transferred to or stored in countries whose privacy laws differ from those applicable in your country.

Where personal information subject to European data protection law is transferred outside the European Economic Area, an appropriate lawful transfer mechanism will be used where required.

Such mechanisms may include:

• An applicable adequacy decision;

• Standard Contractual Clauses;

• Approved contractual safeguards;

• Binding corporate rules; or

• Another lawful transfer mechanism.

15. Your Privacy Rights

Depending on applicable law and your circumstances, you may have some or all of the following rights.

Right of Access

You may request confirmation as to whether we process your personal information and request access to eligible personal information.

Right to Correction

You may request correction of inaccurate information or completion of incomplete information.

Right to Deletion

You may request deletion of personal information in certain circumstances.

This right may be limited where we are required or permitted to retain information for reasons such as:

• Legal obligations;

• Accounting requirements;

• Tax requirements;

• Fraud prevention;

• Contractual obligations; or

• Establishment or defence of legal claims.

Right to Restrict Processing

You may request restriction of certain processing activities where the conditions under applicable law are satisfied.

Right to Data Portability

Where applicable, you may request certain personal information in a structured, commonly used and machine-readable format.

Where legally required and technically feasible, you may request that eligible information be transferred to another controller.

Right to Object

You may object to certain processing based on legitimate interests where permitted by law.

You may object to the processing of personal information for direct marketing purposes at any time.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect processing that was lawful before consent was withdrawn.

Rights Relating to Automated Decision-Making

Where applicable, you may have certain rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.

Right to Lodge a Complaint

You may have the right to submit a complaint to the competent data protection supervisory authority.

Privacy rights may be subject to legal conditions, exemptions and identity-verification requirements.

16. How to Exercise Your Privacy Rights

To exercise an applicable privacy right, please contact us at:

Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58

Postal address:
Remarkable outdoor ApS
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark

Your request should clearly describe:

• The right you wish to exercise;

• The information, order or account concerned; and

• Any information reasonably necessary for us to identify the relevant records.

To protect personal information from unauthorized disclosure, we may need to verify your identity before completing a request.

Where permitted by law, you may appoint an authorized representative. We may request appropriate evidence confirming the representative's authority.

We will respond within the period required by applicable law.

17. Marketing Preferences

You may unsubscribe from promotional emails by using the unsubscribe option contained in the relevant communication where available.

You may also contact us at:

lars@kilodesign.dk

to update your marketing preferences.

After unsubscribing from marketing communications, you may still receive necessary non-promotional communications relating to:

• Orders;

• Payments;

• Delivery;

• Account security;

• Returns;

• Refunds;

• Customer service; and

• Other transactions or legal notices.

18. Complaints

If you have concerns regarding how we collect, use or process your personal information, you may contact us so that we can review your concerns.

Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58

Address:
Remarkable outdoor ApS
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark

Depending on applicable law, you may also have the right to lodge a complaint with the competent data protection supervisory authority.

Submitting a complaint to us does not limit any other legal or regulatory rights that may be available to you.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business operations;

• Changes to our Services;

• Changes to Shopify or other service providers;

• Changes to technology;

• Changes to our privacy practices;

• Legal or regulatory requirements; or

• Other legitimate operational reasons.

The latest version of this Privacy Policy will be published through our online store with an updated revision date.

Where required by law, additional notice of significant changes may be provided.

20. Contact Us

If you have questions about this Privacy Policy, our handling of personal information or the exercise of your privacy rights, please contact:

Remarkable outdoor ApS
CVR number: 45035263
Director: Lars Holme Larsen

Registered address:
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark

Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58