Last updated: August 18, 2026
This Payment Policy explains the payment methods, payment procedures, security measures and related conditions applicable to purchases made through the online store operated by Remarkable outdoor ApS.
Please review this Payment Policy before completing your purchase.
Only payment methods displayed during checkout are available for the relevant order.
1. Company Information
The online store is operated by:
Company name: Remarkable outdoor ApS
CVR number: 45035263
Director: Lars Holme Larsen
Registered address:
Remarkable outdoor ApS
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark
Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58
2. Accepted Payment Methods
We currently support the following payment methods for eligible orders:
✓ PayPal
Where PayPal is available during checkout, you may complete your purchase securely using PayPal.
✓ Cash on Delivery (COD)
Where Cash on Delivery is available, you may pay for your order when the parcel is delivered.
Payment-method availability may vary depending on:
- Destination country or region;
- Postal code;
- Currency;
- Product;
- Order value;
- Delivery method; and
- Payment or delivery-provider availability.
Only the payment methods displayed during checkout are available for your order.
We do not guarantee that every payment method will be available for every customer or destination.
3. Payment & Security
We aim to provide a clear and secure checkout process.
✓ PayPal Payment
✓ Cash on Delivery
✓ Secure Checkout
✓ Privacy Protected
✓ Order Confirmation
✓ Customer Support
Customers should complete payments only through the payment method offered during checkout.
4. PayPal Payments
Where PayPal is available, customers may select PayPal during checkout.
When PayPal is selected, you may be redirected to PayPal's payment environment to complete the transaction.
PayPal may require you to:
- Sign in to your PayPal account;
- Select or confirm a payment method;
- Verify your identity;
- Approve the transaction; or
- Complete additional security checks.
Payment information processed directly by PayPal is subject to PayPal's own terms, privacy policies and security procedures.
Remarkable outdoor ApS will never ask you to provide your PayPal password or PayPal login credentials.
Your order will normally proceed once the PayPal transaction has been successfully authorized or confirmed.
5. Cash on Delivery (COD)
Where available, customers may select Cash on Delivery (COD) during checkout.
With Cash on Delivery, payment is made when the parcel is delivered.
Depending on the destination and local courier, payment may need to be made:
- In cash;
- In the exact amount requested by the courier; or
- Using another payment method accepted by the courier.
The exact method of COD payment depends on the local delivery provider.
Cash on Delivery may not be available for every:
- Country;
- Postal code;
- Product;
- Order value; or
- Delivery method.
If COD is not available for your order, the option will not normally appear during checkout.
6. Cash on Delivery Verification
For certain Cash on Delivery orders, we may carry out reasonable verification before processing or dispatching the order.
Verification may include confirming:
- Customer name;
- Telephone number;
- Delivery address;
- Order details; and
- Intention to receive the parcel.
This process helps reduce:
- Incorrect delivery addresses;
- Fraudulent orders;
- Unauthorized orders; and
- Failed deliveries.
If we cannot reasonably verify a COD order, we may contact you before processing or dispatching the parcel.
7. Refusing a Cash on Delivery Parcel
If you no longer wish to receive a COD order, please contact us as soon as possible before the parcel is dispatched.
Repeated or unjustified refusal of Cash on Delivery parcels may result in COD being restricted for future orders where permitted by applicable law.
This does not limit any applicable statutory:
- Cancellation rights;
- Withdrawal rights;
- Return rights; or
- Consumer-protection rights.
8. Payment Security
We use reasonable measures designed to provide a secure purchasing environment.
Payments made through independent payment providers such as PayPal are processed using the systems and security procedures of those providers.
For your security:
- Never send passwords by email;
- Never send PayPal login credentials to us;
- Never send complete payment-account credentials through unsecured communication channels;
- Verify your order information before completing payment; and
- Keep your order and payment confirmation information for your records.
Remarkable outdoor ApS will never request your PayPal password by email or telephone.
9. Payment Authorization
Submitting payment information does not necessarily mean that an order has been accepted.
Where applicable, payment may need to be successfully:
- Authorized;
- Verified; and
- Confirmed
before the order can proceed.
We may reasonably delay, reject or cancel an order where:
- Payment cannot be verified;
- Payment authorization fails;
- A transaction appears unauthorized;
- Fraudulent activity is reasonably suspected;
- Order details appear materially inconsistent;
- Delivery information cannot reasonably be verified; or
- Processing the transaction would violate applicable law.
If a prepaid order is cancelled after payment has already been collected, an appropriate refund will be issued in accordance with our Return and Refund Policy.
10. Order Confirmation
After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.
The confirmation may contain:
- Order number;
- Products ordered;
- Order total;
- Selected payment method;
- Delivery information; and
- Other relevant order details.
Please review your order confirmation carefully.
If you notice an error, contact us as soon as possible:
Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58
11. Prices and Currency
Product prices will be displayed through our online store.
The applicable currency and final amount payable will normally be displayed during checkout before you submit your order.
Depending on your payment provider, bank or account provider, you may incur charges relating to:
- Currency conversion;
- Exchange-rate adjustments;
- Foreign transaction fees; or
- Other charges imposed independently by your financial service provider.
Such independent third-party charges are outside the direct control of Remarkable outdoor ApS.
12. Taxes and Additional Charges
Applicable taxes and other charges will be displayed during checkout where required and reasonably possible.
Orders delivered across national borders may potentially be subject to:
- VAT;
- Customs duties;
- Import taxes;
- Customs-clearance fees;
- Handling fees; or
- Other charges imposed by authorities in the destination country.
Where such charges are included in the amount paid to us, this will be indicated during checkout where appropriate.
Please review our Shipping and Delivery Policy for further information concerning customs, VAT and import-related charges.
13. Failed or Declined Payments
A PayPal or other online payment may fail or be declined for reasons including:
- Insufficient funds;
- Account restrictions;
- Incorrect account information;
- Security verification;
- Fraud-prevention controls;
- Payment-provider restrictions; or
- Temporary technical issues.
If your payment is declined, please review the information provided by your payment provider.
Where another payment method is available during checkout, you may attempt to use that method.
We cannot override a payment rejection made independently by PayPal or another payment provider.
14. Duplicate Payments
If you believe that you have been charged more than once for the same order, please contact us promptly.
Please provide:
- Your full name;
- Order number;
- Email address used for the order;
- Payment date;
- Amount charged; and
- Relevant transaction information.
Please do not send passwords, PayPal login information or complete payment-account credentials.
We will review the available transaction records and assist where appropriate.
15. Refunds
Refunds are processed in accordance with our Return and Refund Policy.
PayPal Refunds
Where an order was paid through PayPal, an approved refund will normally be returned through the original PayPal transaction or another legally appropriate method.
PayPal or other financial service providers may require additional processing time before the refunded amount appears in your account.
Cash on Delivery Refunds
Because COD payments are collected physically by the courier rather than through an online payment transaction, refunds for Cash on Delivery orders may require a different refund method.
Where necessary, we may contact you to arrange an appropriate refund method.
We may request information reasonably necessary to process the refund.
For security purposes, you should never send:
- Account passwords;
- Online banking passwords;
- PayPal passwords; or
- Complete payment credentials
by email.
Statutory refund rights and timelines remain unaffected.
16. Fraud Prevention and Order Verification
We may perform reasonable checks designed to prevent:
- Unauthorized purchases;
- Identity misuse;
- Payment fraud;
- False Cash on Delivery orders;
- Account abuse; and
- Other suspicious transactions.
Where reasonably necessary, we may contact a customer to verify an order.
If we have reasonable grounds to suspect fraud or unauthorized activity, we may:
- Temporarily place an order on hold;
- Request additional confirmation;
- Reject the transaction; or
- Cancel the order.
These measures are intended to protect customers, payment providers, delivery partners and our business.
Nothing in this section limits mandatory consumer rights.
17. Payment Information and Privacy
Personal information relating to payments and transactions is processed in accordance with our Privacy Policy.
Depending on the payment method selected, relevant information may be shared with:
- PayPal;
- Payment service providers;
- Delivery companies;
- Cash on Delivery service providers;
- Fraud-prevention providers;
- Technical service providers; and
- Other parties reasonably necessary to complete or secure a transaction.
Payment-related information may be processed for purposes including:
- Completing transactions;
- Managing orders;
- Processing payments;
- Managing COD orders;
- Preventing fraud;
- Processing refunds;
- Resolving payment disputes; and
- Complying with legal, tax and accounting requirements.
Please refer to our Privacy Policy for more information about how personal information is processed.
18. Payment Safety
For safer online shopping, customers should:
- Complete payment only through the checkout process provided by our online store or the official payment provider;
- Never send passwords by email;
- Never provide PayPal login credentials to customer support;
- Check order information before confirming payment;
- Keep order-confirmation and payment-confirmation emails;
- Monitor payment accounts for suspicious activity; and
- Contact us promptly if you notice an unexpected payment issue.
Remarkable outdoor ApS will never ask you to provide your PayPal password.
19. Chargebacks and Payment Disputes
If you believe a payment is incorrect, duplicated or unauthorized, please contact us promptly so that we can review the issue.
Where possible, please provide:
- Order number;
- Customer name;
- Email address;
- Transaction date;
- Amount concerned; and
- A description of the issue.
This does not affect any rights you may have through your payment provider or under applicable law.
20. Changes to This Payment Policy
We may update this Payment Policy from time to time because of changes to:
- Available payment methods;
- PayPal services;
- Cash on Delivery availability;
- Payment providers;
- Fraud-prevention procedures;
- Business operations;
- Legal or regulatory requirements; or
- Other legitimate operational reasons.
The current version will be published through our online store with an updated revision date.
Changes will not retroactively reduce mandatory rights associated with an order that has already been accepted.
21. Contact Us
If you have questions regarding:
- Payment;
- Cash on Delivery;
- PayPal;
- A failed payment;
- A duplicate payment;
- An order;
- A refund; or
- Another payment-related issue,
please contact:
Remarkable outdoor ApS
CVR number: 45035263
Director: Lars Holme Larsen
Registered address:
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark
Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58
When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.
22. Mandatory Consumer Rights
Nothing in this Payment Policy is intended to exclude, restrict or reduce any mandatory consumer right available under applicable law.
Where a provision of this Payment Policy conflicts with a mandatory consumer-protection requirement, the mandatory legal requirement will prevail.