Last updated: August 18, 2026
This Return and Refund Policy applies to purchases made from the online store operated by Remarkable outdoor ApS.
Please read this policy carefully before making a purchase.
1. 30-Day Return Policy
We offer a 30-day return policy, which means that you may request an eligible return within 30 days after receiving your order.
To be eligible for a return, the product should generally:
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Be in the same condition in which you received it;
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Be unused, unworn and undamaged;
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Include all original accessories, components and documentation;
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Include original tags where applicable;
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Be returned in its original packaging where reasonably possible; and
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Be accompanied by a receipt, order confirmation or other valid proof of purchase.
Products that do not meet these conditions may not qualify for a full refund, subject to applicable consumer protection laws.
To request a return, please contact us before sending any product back.
Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58
Please include your order number, the email address used for the order, the product you wish to return and the reason for your return request.
Do not send a product back before receiving return instructions from us.
2. Return Address
Approved returns should be sent according to the return instructions provided by our customer service team.
Unless otherwise instructed, our registered address is:
Remarkable outdoor ApS
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark
Please contact us before returning any product.
Products returned without prior notification or without following the provided return instructions may experience delays in processing.
3. Damaged, Defective or Incorrect Products
Please inspect your order as soon as possible after delivery.
Contact us promptly if:
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The product is damaged;
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The product is defective or does not function as reasonably expected;
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You received the wrong product;
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Parts, accessories or components are missing; or
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The parcel shows significant damage caused during transportation.
When contacting us, please provide, where relevant:
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Your order number;
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A description of the issue;
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Clear photographs of the product;
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Photographs of the outer packaging;
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A photograph of the shipping label; and
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A video showing the problem where reasonably necessary.
Please keep the original packaging until the issue has been reviewed.
After reviewing the information, we will provide an appropriate solution in accordance with applicable law. This may include a replacement, repair, return or refund.
Where the problem is confirmed to be caused by a defective or non-conforming product, transportation damage, an incorrect product, missing components or another error attributable to us, you will not normally be required to bear reasonable return shipping costs.
4. Non-Returnable Products and Exceptions
Certain products may not be eligible for return because of their nature or condition.
Subject to applicable consumer protection laws, examples may include:
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Custom-made or personalized products;
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Products made according to the customer's specifications;
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Perishable products;
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Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been removed;
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Hazardous materials;
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Flammable liquids or gases;
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Products that have become inseparably mixed with other items after delivery; and
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Sealed audio, video or software products where the seal has been removed, where applicable.
Please contact us before placing an order if you are unsure whether a particular product is eligible for return.
Sale items, clearance products and gift cards may also be excluded from our voluntary return policy where permitted by law.
Nothing in this section limits mandatory consumer rights relating to defective, damaged, incorrect or non-conforming goods.
5. Exchanges
If you would like a different product, model, size or variation, please contact us.
The quickest method will generally be to return the original eligible product and, once the return has been approved, place a new order for the replacement product.
Direct exchanges may not always be available and are subject to product availability.
6. EU/EEA 14-Day Statutory Right of Withdrawal
Consumers located in the European Union or European Economic Area who purchase eligible products online or through another distance-selling method generally have a statutory right to withdraw from the purchase within 14 days without providing a reason, subject to applicable legal exceptions.
For goods, the withdrawal period generally begins after the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.
To exercise this statutory right of withdrawal, you must notify us of your decision to withdraw before the applicable withdrawal period expires.
You may notify us by sending a clear and unambiguous statement to:
Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58
Please include sufficient information to identify your order.
After notifying us of your withdrawal, the goods must be returned without undue delay and no later than 14 days after notifying us of your decision to withdraw.
Approved returns should be sent according to the instructions provided by us.
Unless otherwise instructed, the return address is:
Remarkable outdoor ApS
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark
7. Condition of Goods Under the Statutory Right of Withdrawal
When exercising the statutory right of withdrawal, you may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
You may be responsible for any reduction in the value of the product resulting from handling beyond what would normally be necessary to inspect the product in a physical retail store, where permitted by applicable law.
The statutory right of withdrawal may not apply to certain goods where an applicable legal exception applies, including certain:
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Personalized or custom-made goods;
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Goods made to the consumer's specifications;
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Goods that deteriorate or expire rapidly;
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Sealed goods unsuitable for return for health protection or hygiene reasons once unsealed;
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Goods that become inseparably mixed with other items after delivery;
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Sealed audio, video or software products once unsealed; and
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Other goods or services excluded under applicable consumer protection law.
These exceptions do not affect your statutory rights concerning defective, damaged, incorrect or otherwise non-conforming goods.
8. Return Shipping Costs
EU/EEA 14-Day Statutory Withdrawal
Where you exercise an applicable 14-day statutory right of withdrawal, you are responsible for the direct cost of returning the goods.
This may include:
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Return postage;
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Courier charges;
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Appropriate packaging costs; and
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Other direct costs associated with returning the goods.
We will bear the return costs where:
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We have expressly agreed in advance to pay them;
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We are required to pay them under applicable mandatory consumer protection law; or
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The return results from a confirmed defect, damage, incorrect product or another error attributable to us.
Please do not send parcels to us on a Cash on Delivery, postage-due or similar basis unless we have expressly agreed to this in advance.
We recommend using a secure and trackable shipping service and retaining your shipping receipt and tracking information until your return and refund have been completed.
Voluntary 30-Day Returns
For voluntary change-of-mind returns under our 30-day return policy, the customer is generally responsible for return shipping costs.
If the return is caused by a defective, damaged, incorrect or otherwise non-conforming product, reasonable return shipping costs will normally be covered by us.
Please contact us before returning such a product so that we can provide the appropriate instructions.
9. Return Inspection
Once your returned product is received, we will inspect it.
We will notify you whether your return and refund have been approved.
If additional information is required, we may contact you before completing the review.
For voluntary returns, products that have been used, damaged, altered, returned incomplete or handled in a way that significantly reduces their value may not qualify for a full refund.
Any deduction or refusal will remain subject to applicable mandatory consumer protection laws.
10. Refunds Under the EU/EEA Statutory Right of Withdrawal
Where a consumer validly exercises an applicable statutory right of withdrawal, we will reimburse payments received in connection with the withdrawn purchase in accordance with applicable law.
This generally includes the cost of the least expensive standard delivery option offered for the relevant order.
If you selected an expedited, express or more expensive delivery option, additional delivery charges above the cost of our least expensive standard delivery option will not normally be refunded.
Refunds under the statutory withdrawal right will be processed without undue delay and within the applicable statutory period.
For physical goods, we may withhold reimbursement until:
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We have received the returned goods; or
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You provide acceptable evidence that the goods have been returned,
whichever occurs first, where permitted by applicable law.
Unless otherwise agreed or legally required, refunds will normally be made using the same payment method used for the original transaction.
No refund processing fee will be charged by us for a valid statutory withdrawal.
11. Refunds Under Our Voluntary 30-Day Return Policy
For eligible returns under our voluntary 30-day return policy that do not fall within a statutory withdrawal right, we will review the returned product after receiving it.
If the refund is approved, we will normally process it to the original payment method within 10 business days after approval.
Your bank, payment provider or financial institution may require additional processing time before the refunded amount appears in your account.
If your original payment method cannot reasonably receive a refund, we may contact you to arrange another appropriate refund method.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:
Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58
12. Order Cancellation
If you wish to change or cancel an order, please contact us as soon as possible.
We will try to assist you, but once an order has entered processing or has already been dispatched, cancellation or modification may no longer be possible.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
13. Refused or Unclaimed Parcels
If you no longer wish to receive an order, please contact us before delivery whenever possible.
Simply refusing or failing to collect a parcel does not necessarily constitute a valid return or statutory withdrawal notification.
Additional shipping or return costs resulting from an unjustified refusal, failed delivery or incorrect address supplied by the customer may be the customer's responsibility where permitted by applicable law.
Mandatory statutory consumer rights remain unaffected.
14. Company and Contact Information
If you have questions about a return, refund, damaged product or this policy, please contact us:
Company name: Remarkable outdoor ApS
CVR number: 45035263
Director: Lars Holme Larsen
Registered address:
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark
Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58
We recommend including your order number when contacting us so that we can assist you more efficiently.
15. Statutory Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict or reduce any mandatory consumer rights available under applicable law.
Where any provision of this policy conflicts with mandatory consumer protection law, the mandatory legal requirement will apply.