Last updated: September 28, 2026
This Return and Refund Policy applies to purchases made through the online store operated by Remarkable outdoor ApS.
Please review this policy before making a purchase.
1. 30-Day Voluntary Return Policy
We offer a 30-day voluntary return period for eligible products.
You may request an eligible return within 30 days after receiving your order.
To qualify for a voluntary return, the product should generally:
-
Be in the same condition in which you received it;
-
Be unused, unworn and undamaged;
-
Include original accessories, components and documentation;
-
Include original tags where applicable;
-
Be returned in its original packaging where reasonably possible; and
-
Be accompanied by valid proof of purchase.
Products that do not meet these conditions may not qualify for a full refund, except where mandatory consumer rights apply.
To request a return, please contact us before sending the product back.
Email: support@snyjwy.shop
Telephone: +45 57 18 64 54
Please include your order number and sufficient information to identify the product and order concerned.
2. Return Instructions
Please contact us before returning a product.
After reviewing your request, we will provide the appropriate return instructions and, where applicable, the return address for your return.
Please follow the return instructions provided for your specific order.
Products sent without prior notification or to an address not provided or confirmed for the relevant return may experience delays in processing.
Our registered business address is:
Remarkable outdoor ApS
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark
Please note that the registered business address should not automatically be treated as the return destination for every order unless it is confirmed in the return instructions provided to you.
3. Damaged, Defective or Incorrect Products
Please inspect your order within a reasonable period after delivery.
Contact us promptly if:
-
A product arrives damaged;
-
A product is defective or does not conform to the order;
-
You receive an incorrect product; or
-
Parts, accessories or components are missing.
Where reasonably necessary to assess the issue, we may request:
-
Your order number;
-
A description of the issue;
-
Photographs of the product;
-
Photographs of the packaging or shipping label; or
-
Other reasonable supporting information.
After reviewing the information, we will provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include:
-
Repair;
-
Replacement;
-
Return;
-
Price reduction; or
-
Refund.
Where the issue is confirmed to result from a defective or non-conforming product, transportation damage, an incorrect product or another error attributable to us, reasonable return shipping costs will normally not be borne by the customer where required by applicable law.
4. Products That May Not Qualify for Voluntary Returns
Certain products may not qualify for our voluntary 30-day return policy because of their nature, condition or applicable legal exceptions.
Subject to applicable consumer law, examples may include:
-
Personalized or custom-made products;
-
Products made according to customer specifications;
-
Perishable products;
-
Sealed products unsuitable for return for health or hygiene reasons once unsealed;
-
Products that have become inseparably mixed with other items after delivery;
-
Sealed audio, video or software products once unsealed where applicable; and
-
Other products excluded under applicable law.
Sale or clearance products may also be subject to different voluntary return conditions where permitted by law.
These exclusions do not limit mandatory rights concerning defective, damaged, incorrect or otherwise non-conforming goods.
5. Exchanges
If you would like another product, model, size or variation, please contact us.
Where a direct exchange is not available, the usual process may be to return the eligible original product and place a new order.
Exchange availability may depend on product availability and the circumstances of the return.
6. EU/EEA 14-Day Statutory Right of Withdrawal
Consumers in the European Union or European Economic Area who make eligible distance purchases generally have a statutory right to withdraw from the purchase within 14 days without providing a reason, subject to applicable legal requirements and exceptions.
For goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.
To exercise this right, you must inform us of your decision to withdraw before the applicable withdrawal period expires.
You may contact us at:
Email: support@snyjwy.shop
Telephone: +45 57 18 64 54
Please provide sufficient information to identify the relevant order.
After notifying us of your withdrawal, the goods should be returned without undue delay and within the period required by applicable law.
We will provide the appropriate return instructions.
7. Condition of Goods Under the Statutory Right of Withdrawal
When exercising an applicable statutory right of withdrawal, you may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
Where permitted by applicable law, you may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for such inspection.
Certain statutory exceptions may apply to the right of withdrawal depending on the nature of the goods or services.
These exceptions do not remove statutory rights relating to defective, damaged, incorrect or otherwise non-conforming products.
8. Return Shipping Costs
Statutory Withdrawal
Where an applicable statutory withdrawal right is exercised, the customer may be responsible for the direct cost of returning the goods where this responsibility has been properly disclosed and applicable law permits it.
We will bear or reimburse reasonable return shipping costs where required by applicable law or where the return results from a confirmed defect, transportation damage, incorrect product or another error attributable to us.
Voluntary 30-Day Returns
For voluntary change-of-mind returns under our 30-day return policy, customers are generally responsible for the direct return shipping costs unless otherwise agreed.
Please contact us before returning a product so that the appropriate instructions can be provided.
We recommend retaining appropriate proof of return until the return process has been completed.
9. Return Inspection
After a returned product is received, we will review its condition and the circumstances of the return.
We will notify you regarding the outcome of the return request.
Where additional information is reasonably required, we may contact you.
For voluntary returns, products that have been materially used, damaged, altered, returned incomplete or handled in a way that significantly reduces their value may not qualify for a full refund.
Any reduction or refusal remains subject to applicable mandatory consumer law.
10. Refunds Under the EU/EEA Statutory Right of Withdrawal
Where an applicable statutory right of withdrawal has been validly exercised, reimbursement will be processed in accordance with applicable consumer law.
Where required by law, this generally includes the cost of the least expensive standard delivery option offered for the relevant order.
Additional costs resulting from the customer's choice of a more expensive delivery method may not be refundable where permitted by applicable law.
Reimbursement will be processed without undue delay and within the period required by applicable law.
For physical goods, where permitted by applicable law, reimbursement may be withheld until:
-
We receive the returned goods; or
-
You provide acceptable evidence that the goods have been returned,
whichever occurs first.
Unless otherwise agreed or required by law, reimbursement will normally be made using the same payment method used for the original transaction.
11. Refunds Under the Voluntary 30-Day Return Policy
Eligible voluntary returns will be reviewed after the returned product is received.
Where a refund is approved, we will normally process the refund within 10 business days after approval.
The time required for the refunded amount to appear in your account may vary depending on the applicable bank, payment provider or financial institution.
Where the original payment method cannot reasonably receive the refund, we may contact you to arrange an appropriate alternative method.
If you have not received an approved refund after a reasonable period, please contact us.
12. Order Cancellation
If you wish to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to assist.
Once an order has entered processing or has already been dispatched, ordinary cancellation or modification may no longer be possible.
This does not affect any statutory cancellation or withdrawal rights applicable to your purchase.
13. Refused or Unclaimed Parcels
If you no longer wish to receive an order, please contact us as soon as reasonably possible.
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid statutory withdrawal notification.
Where permitted by applicable law, reasonable additional costs resulting directly from an incorrect address, unjustified refusal or failure to collect a parcel may be the customer's responsibility.
Mandatory consumer rights remain unaffected.
14. Company and Contact Information
If you have questions regarding a return, refund or order, please contact:
Company name: Remarkable outdoor ApS
CVR number: 45035263
Director: Lars Holme Larsen
Registered address:
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark
Email: support@snyjwy.shop
Telephone: +45 57 18 64 54
When contacting us regarding an existing order, please include your order number where available.
15. Mandatory Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict or reduce any mandatory consumer right available under applicable law.
Where any provision of this policy conflicts with a mandatory consumer-protection requirement, the mandatory legal requirement will prevail.