Last updated: September 28, 2026
This Shipping and Delivery Policy explains the shipping and delivery arrangements applicable to orders placed through our online store.
The online store is operated by Remarkable outdoor ApS.
1. Company Information
Company name: Remarkable outdoor ApS
CVR number: 45035263
Director: Lars Holme Larsen
Registered address:
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark
Email: support@snyjwy.shop
Telephone: +45 57 18 64 54
2. Delivery Availability
We provide delivery to destinations available through our online store.
Delivery availability may depend on factors such as:
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Destination;
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Postal code;
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Product;
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Order details;
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Carrier availability;
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Delivery restrictions; and
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Applicable legal or logistical requirements.
The delivery options currently available for a specific order are determined by the options shown during checkout.
Please enter your delivery address during checkout to confirm whether delivery is available to your location.
We may be unable to accept or complete an order where delivery to the supplied address is unavailable or prohibited by applicable law.
3. Order Processing Time
Orders are generally processed within 1–2 business days after they have been successfully placed and confirmed.
Business days generally exclude weekends and applicable public holidays.
Processing time refers to the time required to prepare an order for dispatch and is separate from transportation and delivery time.
Processing may occasionally take longer where reasonably necessary because of circumstances such as:
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Order or payment verification;
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Incomplete delivery information;
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Product availability;
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High order volumes; or
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Other operational circumstances.
If additional information is required, we may contact you using the contact information provided with your order.
4. Estimated Delivery Time
After dispatch, delivery is generally estimated to take approximately 5–7 business days.
This estimated delivery period does not include the initial 1–2 business day processing period.
Delivery times are estimates rather than guaranteed arrival dates.
Actual delivery time may vary depending on factors such as:
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Destination;
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Carrier operations;
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Public holidays;
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Customs processing where applicable;
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Transportation disruptions;
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Local delivery conditions; or
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Other circumstances outside our reasonable control.
Any delivery information displayed during checkout should also be reviewed before completing your purchase.
Mandatory consumer rights concerning delivery remain unaffected.
5. Shipping Charges
Any shipping charge applicable to an order will be displayed during checkout before the order is submitted where applicable.
Shipping charges may vary depending on the destination, product, delivery method and other relevant order details.
Where a particular shipping offer or promotion is available, the applicable conditions will be displayed through our online store or during checkout.
Please review the final order total before completing your purchase.
6. Order Confirmation
After an order has been successfully submitted, an order confirmation may be sent to the email address provided during checkout.
The confirmation may include information such as:
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Order number;
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Products ordered;
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Order amount; and
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Delivery information.
Please review the information carefully.
If you identify an error, contact us as soon as possible.
We will make reasonable efforts to assist, but changes may no longer be possible once an order has entered processing or has been dispatched.
7. Shipment Confirmation and Tracking
After an order has been dispatched, shipment or tracking information may be provided where tracking is available.
Depending on the delivery service, this information may include:
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Carrier information;
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Tracking number;
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Tracking link; or
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Dispatch information.
Tracking availability and update frequency depend on the applicable carrier.
If you experience difficulty tracking an order, please contact us and provide your order number.
8. Delivery Address
Customers should provide accurate and complete delivery information when placing an order.
Please check your delivery address carefully before submitting your order.
If you identify an error, contact us as soon as possible.
Where the order has not yet been dispatched, we may be able to update the delivery information.
Once an order has been dispatched, changes may no longer be possible.
Additional reasonable costs resulting directly from incorrect or incomplete delivery information supplied by the customer may be the customer's responsibility where permitted by applicable law.
9. Delivery Attempts
Delivery procedures may vary depending on the carrier and destination.
A carrier may contact the recipient or provide delivery instructions where necessary to complete delivery.
If delivery cannot be completed, the parcel may be subject to another delivery attempt, collection arrangements or return according to the applicable carrier's procedures.
If you experience a delivery problem, please review any available tracking information and contact us where assistance is required.
10. Delivery Delays
Delivery may occasionally take longer than the estimated timeframe.
Possible reasons may include:
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Carrier delays;
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Customs processing where applicable;
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Public holidays;
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Severe weather;
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Transportation disruptions;
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Incorrect or incomplete delivery information;
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Local restrictions; or
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Other circumstances outside our reasonable control.
If the estimated delivery period has passed and there has been no meaningful shipment update, please contact us.
We will review the available information and, where appropriate, assist with the matter.
Nothing in this section limits mandatory consumer rights relating to delayed delivery.
11. Order Changes and Cancellations
If you wish to change or cancel an order before dispatch, please contact us as soon as possible.
We will make reasonable efforts to assist.
Once an order has entered processing or has been dispatched, changes or ordinary cancellation may no longer be possible.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
12. Lost or Undelivered Parcels
If you believe that a parcel may be lost or cannot be located, please review any available tracking information and confirm that the delivery details provided with the order are correct.
You may also wish to check with:
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Household members;
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Building reception or designated delivery areas; and
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The applicable delivery carrier where appropriate.
If the parcel still cannot be located, please contact us.
We will review the available delivery information and, where appropriate, investigate the matter with the relevant carrier.
Where a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law and our policies.
13. Damaged, Incorrect or Incomplete Orders
Please inspect your order as soon as reasonably possible after delivery.
Contact us promptly if:
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A product arrives damaged;
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You receive an incorrect product;
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Products or components are missing; or
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There is another material problem with the delivered order.
Where reasonably necessary, we may request:
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Your order number;
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A description of the issue;
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Photographs;
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Video evidence; or
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Relevant packaging or shipping information.
We will review the information and provide an appropriate remedy in accordance with applicable consumer law and our Return and Refund Policy.
Depending on the circumstances, available remedies may include repair, replacement, return, price reduction or refund.
14. Customs, VAT and Import Charges
Cross-border orders may be subject to customs procedures, VAT, import taxes, duties or other charges depending on the destination and applicable law.
Where applicable charges are collected through our checkout, they will be reflected in the amount payable where appropriate.
Charges imposed independently by customs authorities, governments or other third parties may be outside our direct control.
Customers should review the order information displayed during checkout before completing a purchase.
15. Risk During Delivery
For consumer purchases, responsibility for accidental loss or damage during delivery will be determined in accordance with applicable consumer law.
Where required by law, risk generally remains with us until you, or a third party designated by you other than the carrier, physically receive the goods.
Nothing in this section excludes or reduces mandatory consumer rights.
16. Returns and Withdrawal Rights
Returns relating to delivered products are handled in accordance with our Return and Refund Policy.
Eligible consumers in the European Union or European Economic Area generally have a statutory right to withdraw from eligible distance purchases within 14 days, subject to applicable legal conditions and exceptions.
Our shipping procedures do not replace or reduce any mandatory withdrawal, return, refund or consumer-protection rights.
Please refer to our Return and Refund Policy for complete return and refund information.
17. Events Outside Our Reasonable Control
Delivery or processing may be affected by circumstances outside our reasonable control.
These may include severe weather, transportation disruptions, government restrictions, customs interruptions, carrier disruptions or other significant logistical events.
Where such circumstances affect an order, we will make reasonable efforts to address the situation.
Mandatory consumer rights remain unaffected.
18. Changes to This Policy
We may update this Shipping and Delivery Policy from time to time to reflect changes to:
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Delivery services;
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Delivery availability;
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Estimated delivery periods;
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Business operations; or
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Applicable legal or regulatory requirements.
The current version will be published through our online store with an updated revision date.
19. Contact Information
For questions concerning shipping, delivery, tracking or an existing order, please contact:
Remarkable outdoor ApS
CVR number: 45035263
Director: Lars Holme Larsen
Registered address:
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark
Email: support@snyjwy.shop
Telephone: +45 57 18 64 54
When contacting us about an existing order, please include your order number and the email address used when placing the order.
20. Mandatory Consumer Rights
Nothing in this Shipping and Delivery Policy is intended to exclude, restrict or reduce any mandatory consumer right available under applicable law.
Where this policy conflicts with a mandatory consumer-protection requirement, the mandatory legal requirement will apply.