Shipping and Delivery Policy

Last updated: August 18, 2026

This Shipping and Delivery Policy explains the shipping, order processing, delivery and tracking procedures applicable to orders placed through the online store operated by Remarkable outdoor ApS.

Please review this policy before placing an order.

1. Company Information

The online store is operated by:

Company name: Remarkable outdoor ApS
CVR number: 45035263
Director: Lars Holme Larsen

Registered address:
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark

Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58

2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may vary depending on:

• Destination country or region;

• Local carrier coverage;

• Customs or import restrictions;

• Product availability;

• Product type;

• Package dimensions or weight; and

• Other logistical limitations.

Available delivery options for your address will be shown or confirmed during checkout.

We may decline or cancel an order if delivery to the supplied address is unavailable, restricted or prohibited by applicable law.

If payment has already been collected for an order that we are unable to deliver and must cancel, the relevant amount will be refunded using the original payment method or another appropriate method where required.

3. Order Processing Time

Orders are normally processed within 1–2 business days after they have been successfully submitted and confirmed.

Business days are generally Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Order processing may require additional time if:

• Payment or order information needs to be verified;

• The delivery address is incomplete or incorrect;

• The order contains multiple products;

• A product is temporarily unavailable;

• Additional fraud-prevention checks are required;

• Additional customer information is required; or

• We are experiencing unusually high order volumes.

If additional information is required to process an order, we may contact you using the contact details provided during checkout.

4. Estimated Delivery Time

The estimated transportation time for standard deliveries within Europe is generally:

5–7 business days after dispatch.

Please note that this estimated transportation period does not include the 1–2 business day order-processing period.

For example, an order may require:

• 1–2 business days for processing; plus

• Approximately 5–7 business days for transportation after dispatch.

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service is expressly confirmed.

Delivery may take longer for:

• Remote locations;

• Islands;

• Areas with limited carrier coverage;

• Orders requiring customs clearance;

• Locations affected by local delivery restrictions; or

• Circumstances outside our reasonable control.

5. Shipping Charges

Any applicable shipping or delivery charge will be displayed during checkout before you complete your order where applicable.

Shipping charges may vary depending on factors such as:

• Destination;

• Product;

• Package weight or dimensions;

• Delivery method; and

• Carrier availability.

Where free delivery is offered for a particular order, product, destination or promotion, this will be stated on the relevant product page, promotional information or during checkout.

We do not guarantee free delivery unless it is expressly displayed as applicable to your order.

6. Order Confirmation

After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.

The confirmation may contain information such as:

• Order number;

• Products ordered;

• Order amount;

• Billing information;

• Delivery information; and

• Other relevant order details.

Please review your order confirmation carefully.

If you notice an error in your order or delivery information, contact us as soon as possible at:

lars@kilodesign.dk

We will attempt to assist you where reasonably possible.

However, once an order has entered processing or has already been dispatched, changes may no longer be possible.

7. Shipment Confirmation and Tracking

Once your order has been dispatched, tracking information may be sent to the email address provided when you placed the order.

Where tracking is available, shipment information may include:

• Carrier name;

• Tracking number;

• Tracking link;

• Dispatch date; and

• Other shipment information.

Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.

If your tracking number does not immediately show updates, please allow additional time for the carrier's system to register the shipment.

If you continue to experience problems tracking your order, please contact us and provide your order number.

8. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please carefully check:

• Recipient name;

• Street address;

• House or apartment number;

• Postal code;

• City;

• Country;

• Telephone number; and

• Other relevant delivery information

before submitting your order.

If you notice an error in your delivery address, contact us immediately at:

lars@kilodesign.dk

If the order has not yet been dispatched, we may be able to update the address.

Once the parcel has been dispatched, we cannot guarantee that the delivery address can be changed.

Where permitted by law, additional shipping or redelivery costs caused by an incorrect or incomplete address provided by the customer may be the customer's responsibility.

9. Delivery Attempts and Failed Delivery

Courier companies may contact you using the contact information provided with your order to:

• Confirm delivery information;

• Arrange delivery;

• Provide delivery updates; or

• Resolve a failed delivery attempt.

Customers should monitor available tracking information and make reasonable arrangements to receive their parcels.

A delivery may fail because of circumstances including:

• Incorrect or incomplete address information;

• Recipient unavailability;

• Access restrictions at the delivery location;

• Failure to collect a parcel;

• Refusal of delivery; or

• Other circumstances preventing the carrier from completing delivery.

If a parcel is returned because of incorrect information supplied by the customer or an avoidable failure to receive the parcel, reasonable reshipping or return costs may apply where permitted by law.

Mandatory consumer rights remain unaffected.

10. Delivery Delays

Although we aim to deliver orders within the estimated period, delays may occasionally occur.

Possible causes include:

• Carrier congestion;

• Customs processing;

• Customs inspections;

• Public holidays;

• Severe weather;

• Transportation interruptions;

• Incorrect delivery information;

• Regulatory restrictions;

• Local delivery disruptions;

• High seasonal parcel volumes; or

• Other circumstances outside our reasonable control.

If the estimated delivery period has passed and your tracking information has not been updated for an extended period, please contact us.

We will review the available shipment information and, where appropriate, contact the relevant carrier.

Delivery estimates do not remove or reduce mandatory consumer rights available under applicable law.

11. Changes or Cancellation Before Dispatch

If you need to change or cancel an order, please contact us as soon as possible.

We will try to assist you where reasonably possible.

However, once an order has entered processing, fulfilment or has already been dispatched, changes or voluntary cancellation may no longer be possible.

This does not affect any statutory cancellation or withdrawal rights that apply to your purchase.

12. Lost or Undelivered Parcels

A parcel will not automatically be considered lost simply because the estimated delivery date has passed.

If you believe your parcel is missing, please first:

• Review the tracking information;

• Confirm that the delivery address is correct;

• Check with household members;

• Check the building reception, concierge or mailroom where applicable;

• Check any designated safe delivery location; and

• Contact the local delivery carrier where appropriate.

If the parcel still cannot be located, please contact us and provide your order number.

Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58

We will review the shipment information and, where appropriate, investigate the matter with the carrier.

If the parcel is confirmed as lost in circumstances for which we are responsible, an appropriate solution will be provided in accordance with applicable law and our policies.

Depending on the circumstances and product availability, this may include:

• A replacement shipment; or

• A refund.

13. Damaged Parcels or Products

Please inspect your parcel and products as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, please contact us promptly and provide, where relevant:

• Your order number;

• A description of the damage;

• Photographs of the outer packaging;

• A photograph of the shipping label;

• Photographs of the damaged product;

• Video evidence where reasonably relevant; and

• Other information reasonably necessary to investigate the issue.

Please keep the original packaging until the matter has been reviewed.

If the product is confirmed to have been damaged during transportation, we will provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

The solution may include, depending on the circumstances:

• Replacement;

• Return;

• Repair where appropriate; or

• Refund.

14. Incorrect or Missing Products

If you receive:

• The wrong product;

• The wrong product variation;

• An incomplete order;

• Missing accessories; or

• Missing components,

please contact us promptly.

Please provide:

• Your order number;

• A description of the issue;

• Photographs of the parcel;

• Photographs of all products received; and

• A photograph of the shipping label.

After reviewing the information, we may, as appropriate:

• Send the correct product;

• Send missing components;

• Arrange a return;

• Provide a replacement; or

• Issue an appropriate refund.

15. Customs, VAT and Import Charges

Orders delivered across national borders may be subject to:

• Customs inspections;

• Customs duties;

• Value-added tax (VAT);

• Import taxes;

• Handling charges;

• Customs-clearance fees; or

• Other charges imposed by authorities in the destination country.

Where applicable taxes or import-related charges are included in the price paid to us, this will be indicated during checkout where appropriate.

Unless expressly stated otherwise, customers may be responsible for customs duties, import taxes or other charges imposed independently by authorities in the destination country.

We do not control charges imposed independently by customs or government authorities and cannot guarantee the amount of such charges.

Customers are responsible for ensuring that the products ordered may lawfully be imported into the destination country where applicable.

Where permitted by law, refusing a parcel solely to avoid customs duties or import charges may result in reasonable return or handling costs being deducted from an applicable refund.

16. Transfer of Risk

For consumer orders, the risk of loss or damage generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods, subject to applicable law.

Where a customer independently appoints a carrier that was not offered by us, different rules concerning transfer of risk may apply under applicable law.

Nothing in this section excludes, restricts or reduces mandatory consumer rights.

17. Returns and Withdrawal Rights

Shipping-related returns are handled in accordance with our Return and Refund Policy.

Consumers who make eligible distance purchases may have a statutory 14-day right of withdrawal, subject to applicable legal requirements and exceptions.

Where the statutory right of withdrawal applies:

• The consumer must notify us within the applicable withdrawal period;

• The goods must be returned within the legally required period; and

• The consumer is responsible for the direct cost of returning the goods where this responsibility has been properly disclosed and applicable law permits it.

The customer will not normally be responsible for reasonable return shipping costs where the return is caused by:

• A defective or non-conforming product;

• A product damaged during delivery;

• An incorrect product supplied by us;

• Missing components or accessories; or

• Another confirmed error attributable to us.

Please refer to our Return and Refund Policy for complete return and refund conditions.

18. Events Outside Our Reasonable Control

We will not be responsible for a delay or failure caused solely by circumstances outside our reasonable control, except where mandatory law provides otherwise.

Such circumstances may include:

• Natural disasters;

• Extreme weather;

• War or civil unrest;

• Government restrictions;

• Epidemics;

• Labor disputes or strikes;

• Customs closures;

• Carrier interruptions;

• Transportation network disruptions;

• Telecommunications failures; or

• Other major logistical interruptions.

Where such an event affects an order, we will take reasonable steps to reduce the disruption where possible.

Mandatory consumer rights remain unaffected.

19. Changes to This Shipping and Delivery Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in:

• Delivery providers;

• Delivery areas;

• Estimated delivery periods;

• Business operations;

• Logistics procedures;

• Legal or regulatory requirements; or

• Other legitimate operational circumstances.

The latest version of this policy will be published through our online store with an updated revision date.

Changes to this policy will not retroactively remove mandatory rights associated with an order that has already been accepted.

20. Contact Information

If you have questions about:

• Shipping;

• Order processing;

• Delivery;

• Tracking;

• Delayed parcels;

• Lost parcels;

• Damaged deliveries; or

• Other order-related matters,

please contact:

Remarkable outdoor ApS
CVR number: 45035263
Director: Lars Holme Larsen

Registered address:
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark

Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58

When contacting us about an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.

21. Mandatory Consumer Rights

Nothing in this Shipping and Delivery Policy is intended to exclude, restrict or reduce any mandatory consumer rights available under applicable law.

Where any provision of this policy conflicts with mandatory consumer protection law, the mandatory legal requirement will apply.