Contact Information

Last updated: August 18, 2026

If you have questions about our products, orders, payments, shipping, delivery, returns, refunds or any other matter relating to our online store, please contact us using the information below.

Company Details

Company name: Remarkable outdoor ApS
CVR number: 45035263
Director: Lars Holme Larsen

Registered Address

Remarkable outdoor ApS
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark

Customer Support

Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58

When contacting us regarding an existing order, please include your order number and the email address used when placing the order so that we can identify your purchase and assist you more efficiently.

Order and Delivery Inquiries

For questions concerning:

• Order status;
• Order confirmation;
• Shipping;
• Delivery;
• Tracking;
• Delayed parcels;
• Lost parcels; or
• Incorrect delivery information,

please contact us by email or telephone.

When contacting us about a delivery issue, please provide where applicable:

• Your full name;
• Order number;
• Email address used for the order;
• Delivery address;
• Tracking number, if available; and
• A brief description of the issue.

Returns and Refunds

For questions concerning:

• Returns;
• Refunds;
• Exchanges;
• Damaged products;
• Defective products;
• Incorrect products; or
• Missing products or accessories,

please contact us before sending any product back.

Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58

Please include your order number and a description of the issue.

Where relevant, we may also ask you to provide photographs or videos showing the product, packaging or shipping label.

Please refer to our Return and Refund Policy for full information regarding return eligibility, the 14-day statutory right of withdrawal and our voluntary return conditions.

Payment Inquiries

If you have questions regarding:

• Payment status;
• Payment confirmation;
• Duplicate payments;
• Failed payments;
• Refund payments; or
• Other payment-related matters,

please contact us using the contact information above.

For your security, please do not send passwords, complete payment-card details or other sensitive login credentials by email.

Privacy Requests

If you have questions about how we process personal information, or if you wish to exercise an applicable privacy right such as access, correction, deletion, restriction or objection, please contact:

Email: lars@kilodesign.dk

Please clearly describe your request and provide sufficient information for us to identify the relevant account, order or personal information.

We may need to verify your identity before completing certain privacy requests.

Please refer to our Privacy Policy for further information.

Business Correspondence

Formal business correspondence may be sent to:

Remarkable outdoor ApS
C/O Lars Holme Larsen
Stevnsgade 14, st. tv
2200 København N
Denmark

CVR number: 45035263

Contact Summary

Remarkable outdoor ApS
CVR: 45035263
Director: Lars Holme Larsen
Address: C/O Lars Holme Larsen, Stevnsgade 14, st. tv, 2200 København N, Denmark
Email: lars@kilodesign.dk
Telephone: +45 26 79 56 58

We aim to respond to customer enquiries as promptly as reasonably possible during normal business operations.